Terms of service
Terms and Conditions
Table of Contents
- Scope of Application
- Contracting Party, Conclusion of the Contract, Correction Options
- Contract Language, Storage of the Contract Text
- Delivery Terms
- Payment
- Right of Withdrawal
- Our Voluntary Return Guarantee
- Retention of Title
- Transport Damage
- Liability for Defects and Warranties
- Code of Conduct
- Dispute Resolution
- Final Provisions
1. Scope
The following General Terms and Conditions apply to all orders placed through our online shop by consumers and businesses. You are a consumer if you are a natural person who enters into a legal transaction for purposes that are predominantly outside your commercial or self-employed professional activities. You are a business if you are a natural person, legal entity, or partnership with legal capacity who, when entering into a legal transaction, acts in the course of your commercial or self-employed professional activity.
For businesses, the following applies: if you use General Terms and Conditions that conflict with or supplement these terms, we hereby object to their applicability. They shall only become part of the contract if we have expressly agreed to them.
2. Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with WOOOD B.V.
The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You may initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction options provided and explained for this purpose during the ordering process.
By clicking the order button, you submit a binding offer for the goods contained in your shopping cart. You will receive confirmation of receipt of your order by email immediately after submitting your order.
We accept your offer within two days by:
- sending a declaration of acceptance by separate email; or
- having the goods delivered; or
- where applicable, having the payment transaction carried out by our service provider or the payment service provider selected by you.
The time at which the payment transaction is carried out depends on the payment method selected (see “Payment”).
Which of the above alternatives is relevant to you is determined by whichever of the listed events occurs first.
3. Contract language, storage of contract text
The language(s) available for the conclusion of the contract: German
We do not store the contract text.
4. Delivery terms
In addition to the stated product prices, shipping costs will be charged. You can find further information about the amount of the shipping costs in the respective offers.
We ship the products to the delivery address specified during the ordering process.
We only deliver by shipment. Unfortunately, it is not possible to collect the goods yourself.
We do not deliver to parcel stations.
5. Payment
The following payment methods are generally available in our shop:
Credit card
You provide your credit card details when placing your order. Your card will be charged once the goods have been dispatched.
PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself using your login details, and confirm the payment instruction.
The payment transaction is carried out by PayPal after the goods have been shipped. Further information is available during the ordering process.
PayPal may offer registered PayPal customers selected according to its own criteria additional payment methods in their customer account. However, we have no influence over the offering of these payment methods. Any additional payment methods offered individually relate to your legal relationship with PayPal. Further information can be found in your PayPal account.
Google Pay
In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, authenticate yourself using your login details, and confirm the payment instruction.
The payment transaction is carried out immediately after the order is placed. Further information is available during the ordering process.
Apple Pay
In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself using your login details, and confirm the payment instruction.
The payment transaction is carried out immediately after the order is placed. Further information is available during the ordering process.
Klarna
In collaboration with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Unless otherwise specified below, payment via Klarna is subject to a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and during the ordering process.
Payment by Invoice via Klarna
The invoice amount must be paid 30 days after the goods have been shipped and the invoice has been received. Payment by invoice can only be used by consumers.
Klarna may offer registered Klarna customers selected according to its own criteria additional payment methods in their customer account. However, we have no influence over the offering of these payment methods. Any additional payment methods offered individually relate to your legal relationship with Klarna. Further information can be found in your Klarna account.
Sofort/Sofortüberweisung via Klarna
In order to pay the invoice amount via Sofort/Sofortüberweisung through Klarna, you must have a Klarna account and a bank account enabled for online banking, authenticate yourself accordingly, and confirm the payment instruction.
Klarna does not carry out a creditworthiness check for payments made via Sofortüberweisung. Your account will be charged immediately after the order is placed. Further information is available during the ordering process.
Payment processing is carried out by Amazon. You can pay the invoice amount by credit card or direct debit.
On the Amazon.de domain, Amazon also offers the following payment methods for Marketplace items (items not sold by Amazon.de) and items marked “Fulfilled by Amazon”: monthly invoice, financing, iDeal, Przelewy24, BLIK, and Bancontact.
For the payment methods direct debit, monthly invoice (in cooperation with Riverty Group GmbH), and financing (offered by BAWAG AG Niederlassung Deutschland), payment takes place after the goods have been shipped.
For the payment methods credit card, iDeal, Przelewy24, BLIK, and Bancontact, the charge is made immediately after the order has been completed.
The monthly invoice and financing payment methods are subject to a successful address and creditworthiness check. Financing additionally requires one-time registration with Barclays.
For the iDeal payment method, you need a Dutch bank account; for Bancontact, a Belgian bank account; and for Przelewy24/BLIK, a Polish bank account.
Amazon forwards the payment to us without us receiving your payment details. Further information can be found on the Amazon.de Marketplace help pages, https://www.amazon.de/gp/help/customer/display?nodeId=201889310, in the information on accepted payment methods, and in your account under “Your Payments”. https://www.amazon.de/gp/help/customer/display.html?nodeId=GFBWMNXEPYVJAY9A
For businesses, the following applies: the special conditions for Amazon Business apply to payment by invoice. https://www.amazon.de/gp/help/customer/display.html?nodeId=201961660).
6. Right of withdrawal
You have the statutory right of withdrawal as described in the information on the right of withdrawal.
7. Our Voluntary Return Guarantee
Without prejudice to your statutory rights, we offer you the following voluntary return guarantee:
Many products that you purchase from us can be returned in accordance with the Amazon Return Guarantee. The exact conditions of the return guarantee and further details, in particular regarding individual product categories, return costs, and any applicable extended return periods, can be found here: www.amazon.de/gp/help/customer/display.html?nodeId=200804690.
8. Retention of Title
The goods remain our property until full payment has been made.
For businesses, the following additionally applies: we retain title to the goods until all claims arising from an ongoing business relationship have been fully settled.
You may resell the goods subject to retention of title in the ordinary course of business. You hereby assign to us in advance all claims arising from such resale, irrespective of whether the goods subject to retention of title are combined or mixed with a new item, up to the amount of the invoice, and we accept this assignment.
You remain authorised to collect the claims. However, we may also collect the claims ourselves if you fail to meet your payment obligations.
We will release the securities to which we are entitled at your request to the extent that the realisable value of the securities exceeds the value of the outstanding claims by more than 10%.
9. Transport damage
For consumers, the following applies: if goods are delivered with clearly visible transport damage, please report such defects to the delivery person as soon as possible and contact us immediately.
Failure to make a complaint or contact us has no consequences for your statutory claims or their enforcement, in particular your rights regarding defects.
However, by doing so, you help us to assert our own claims against the carrier or transport insurer.
10. Liability for defects and warranties
10.1 Statutory Liability for Defects
The statutory provisions governing liability for defects shall apply.
10.2 Information for consumers
When purchasing goods, the statutory warranty period for defects is at least two years.
With regard to statutory rights in the event of defects in goods, please also refer to the harmonised notice pursuant to Implementing Regulation (EU) 2025/1960 (the so-called warranty label).
10.3 Warranties and Customer Service
Information on any additional warranties that may apply and their exact terms can be found with the respective product and on special information pages in the online shop.
Customer Service: If you have any questions, complaints, or objections, you can contact our customer service on business days from 9:30 a.m. to 5:00 p.m. by telephone at +31 (0)88-2290111 or by email at info@woood.de.
11. Code of Conduct
We have undertaken to comply with the following code of conduct:
12. Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer dispute resolution body.
12. Final provisions
If you are a business, German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
