Terms of service
Terms and Conditions
1. Scope
2. Contracting Parties, Conclusion of Contract, Correction Options
3. Language of the Contract, Storage of the Contract Text
5. Payment
9. Warranty and Guarantees
10. Code of Conduct
12. Final provisions
1. Scope
The following Terms and Conditions apply to all orders placed via our online shop by consumers and business customers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. A business is a natural or legal person or a partnership with legal capacity which, when entering into a legal transaction, acts in the course of its commercial or self-employed professional activity.
The following applies to businesses: If the business uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only form part of the contract if we have expressly agreed to them.
2. Contracting Party, Conclusion of Contract, Correction Options
The purchase contract is concluded with WOOOD B.V. .
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You may initially place our products in your basket without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the order button, you are making a binding offer for the goods contained in the basket. Confirmation of receipt of your order will be sent by email immediately after the order is submitted.
We accept your offer within two days by
- issuing a declaration of acceptance in a separate email, or
- having the goods dispatched, or
- where applicable, having the payment transaction carried out by our service provider or the selected payment service provider. The timing of the payment transaction depends on the selected payment method (see “Payment”).
The relevant alternative for you depends on which of the listed events occurs first.
3. Contract language, storage of contract text
The language(s) available for the conclusion of the contract: German
We do not store the contract text.
4. Delivery terms
Shipping costs are added to the stated product prices. You can find further details regarding the amount of the shipping costs in the product listings.
We dispatch the products to the delivery address provided during the ordering process.
We only deliver via post. Unfortunately, it is not possible to collect the goods in person.
We do not deliver to parcel lockers.
5. Payment
The following payment methods are generally available in our shop:
Credit card
You provide your credit card details when placing your order. Your card will be charged once the goods have been dispatched.
PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself using your login details and confirm the payment instruction. The payment transaction will be processed by PayPal after the goods have been dispatched. Further information will be provided during the ordering process.
PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment methods within their customer account. However, we have no influence over the offering of these methods; any additional payment methods offered on an individual basis relate to your legal relationship with PayPal. You can find further information on this in your PayPal account.
Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, authenticate yourself using your login details and confirm the payment instruction. The payment transaction will be processed immediately after the order is placed. Further information will be provided during the ordering process.
Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself using your login details and confirm the payment instruction. The payment transaction is processed immediately after the order is placed. Further information is provided during the ordering process.
Klarna
In collaboration with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Unless otherwise specified below, payment via Klarna is subject to a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and during the ordering process.
Purchase on account via Klarna
The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice. Payment by invoice is available to consumers only.
Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment methods within their customer account. However, we have no influence over the offering of these methods; any additional payment methods offered on an individual basis relate to your legal relationship with Klarna. You can find further information on this in your Klarna account.
Sofort/Sofortüberweisung via Klarna
To pay the invoice amount via Sofort/Sofortüberweisung through Klarna, you must have a Klarna account and a bank account activated for online banking, verify your identity accordingly, and confirm the payment instruction. When paying via Sofortüberweisung, Klarna does not carry out a credit check. Your account will be debited immediately after placing the order. Further information is provided during the ordering process.
Payment processing is handled by Amazon. You can pay the invoice amount by credit card or direct debit. On the Amazon.de domain, Amazon also offers the payment methods monthly invoice, finance, iDeal, Przelewy24, BLIK and Bancontact for Marketplace items (items not sold by Amazon.de) and items marked ‘Shipped by Amazon’.
For the payment methods direct debit, monthly invoice (in cooperation with Riverty Group GmbH) and (Barclays) finance (offered by BAWAG AG German branch), payment is made after the goods have been dispatched; for the payment methods credit card, iDeal, Przelewy24, BLIK and Bancontact, the amount is debited immediately after the order is completed. The monthly invoice and finance payment methods require a successful address and credit check. For finance, a one-off registration with Barclays is also required.
For the iDeal payment method, you need a Dutch bank account; for Bancontact, a Belgian bank account; and for Przelewy24/BLIK, a Polish bank account.
Amazon forwards the payment to us without us receiving your payment details. You can find further information on the help pages for the Amazon.de Marketplace: https://www.amazon.de/gp/help/customer/display?nodeId=201889310, on accepted payment methods: https://www.amazon.de/gp/help/customer/display.html?nodeId=GFBWMNXEPYVJAY9A and in your account under ‘Your payments’.
The following applies to business customers: For purchases on account, the special terms and conditions for Amazon Business apply (https://www.amazon.de/gp/help/customer/display.html?nodeId=201961660).
6. Right of withdrawal
You are entitled to the statutory right of withdrawal as described in the cancellation policy.
7. Retention of title
The goods remain our property until full payment has been made.
The following also applies to business customers: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale – irrespective of whether the goods subject to retention of title have been combined or mixed with a new item – in the amount of the invoice sum, and we accept this assignment. You remain authorised to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. We shall release the securities to which we are entitled at your request to the extent that the realisable value of the securities exceeds the value of the outstanding claims by more than 10%.
8. Transport damage
For consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurer.
9. Warranty and Guarantees
9.1 Statutory Liability for Defects
The statutory liability for defects applies.
9.2 Guarantees and Customer Service
Information on any additional guarantees that may apply and their exact terms and conditions can be found with the relevant product and on specific information pages in the online shop.
Customer Service: For questions, complaints and objections, you can contact our customer service on working days from 9.30 am to 5.00 pm on +31 (0)88-2290111 and by email at info@woood.de
10. Code of Conduct
We have committed to the following codes of conduct:
11. Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
12. Final provisions
If you are a business, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
